Shipping & returns
Where does Floof by Brodie ship?
Floof by Brodie ships everywhere in the United States, including Alaska & Hawaii.
International shipping is not available at this time.
How much does shipping cost?
We offer a flat rate shipping to all US states. Alaska & Hawaii are subject to an upcharge.
- Ground Shipping: 5-10 business days - $5
- Expedited: 2-4 business days - $20
When will I receive my order?
You can prepare to get floofed in 5-10 business days.
If you need it sooner we got you! Select
Expedited (2-4 business days) shipping at checkout.
How can I change my address?
If your order is shipping to an incorrect address, please email floofbybrodie@gmail.com
Can I change or cancel my order?
We will do our best to accommodate any change requests but can’t guarantee that updates will be made before your order ships.
Please reach out to floofbybrodie@gmail.com as soon as possible after you place an order and our team will work with you to resolve any issues. Please note that our business hours are Monday - Friday 9am to 5pm PST.
How can I check the status of my order?
Once your order ships, you’ll receive an email notification, which will provide a link to order tracking details. If you still have questions, reach out to floofbybrodie@gmail.com
What payment methods does Floof by Brodie accept?
We accept Visa, MasterCard, American Express, Discover, and all other major debit and credit cards.
What’s your return policy?
Unused or unopened items can be returned within 30 days for a refund. Reach out to customer service at floofbybrodie@gmail.com to process a return.